Frequently Asked Questions
I can't upload my video, what do I do?
Sometimes it can be an issue with your internet. First, please try the following suggestions:
Make sure the device you are uploading from is connected to wifi (if you are attempting to upload from your phone's cellular service it will likely take a long time or fail)
Check your wifi speed. Google "Wifi Speed Test" and you will be able to run a quick test to see how fast your wifi is. If your upload speed is less than 10 mbs, it may not work to upload your video
If your internet speed is slow, try restarting your router and modem (most allow you to just unplug them and wait a few seconds). Your internet speed may also be affected by the number of people in your household using the internet, or if your community is densely populated, speeds may be affected by the number of people in your neighborhood at home using their internet.
Try uploading later at night or early in the morning.
Is it possible to upload from your school’s wifi? Although it is quite possible you are distance learning, sometimes you can use your school’s wifi from the parking lot. As long as your video is on a device you can move (phone, tablet, laptop) you should be able to go to your school and connect to the wifi to upload the videos.
Are there any local restaurants or coffee shops near you that you can go to and connect to their wifi? One example is Starbucks, who offers free wifi. Sometimes you can connect to if from the parking lot.
I recorded with a different audio track from the Recording Video, can I submit it?
For Choir Only: Does our whole body need to be in the video or just the bottom 2/3rds?
Will I be left out of the video if I do not rename my video?
I can't find the video to record to, where (or which one) is the recording video?
Where is the audio track?
If you are having issues involving audio/sound quality, here are some suggestions:
- Try standing further away from your recording device.
If you can, try to record with your smartphone. (Most of the newer devices have decent recording microphones)
Plug in headphones to your recording device and see if this improves your audio quality.
If you can, go into your recording device’s settings and look for an adjustable audio level. Most devices (especially computers), allow you to adjust the incoming (or input, not output) audio level. If you are able to, turn this level down and see if this improves your sound quality.
As a last resort: If you’ve previously been successful with other recording projects that use just audio (such as auditions), use that set up. If necessary, you can record just your audio, then record a video of you playing through your piece. We can use the audio-only track you record and layer it over a video-only play-through of the piece. This is only as a last resort option, and you must contact firstname.lastname@example.org about using this option.